Unsubscribe Option
Unsubscribe Option
Selecting the new link at the bottom of ChamberMaster-generated emails will give members an option to 'Unsubscribe'.
Figure 1 - Sample of unsubscribe text at the bottom of email
If the email was generated through a ChamberMaster group, the unsubscribe button will unsubscribe the email address from that particular group only. The group name the member belongs to will remain anonymous during the unsubscribe process. The members will also have a smaller, less-noticeable option to unsubscribe from all mass mailings if desired. See Figure 2 below
Figure 2 – Sample unsubscribe page when member is emailed through a Group
If the email was generated through other staff selections (such as selecting the member individually or by using a selection such as All Reps), the selection to unsubscribe will unsubscribe the member from all mass mailings. See Figure 3.
Figure 3 – Sample unsubscribe page when the member email is not generated from a group
Unsubscribe Guidelines & Tips
*
Place your logo on the unsubscribe page by selecting Setup->Business Information->Upload your Business Logo.
*
If a member selects to unsubscribe from all email communications, they will not be included in any mass communication (i.e. emails addressed to more than a single email).
*
Members may always be contacted through single emails to the member, regardless of their subscription status.
*
Members will not have an option to re-subscribe (resubscribe); staff members will have the ability to re-subscribe a member using Communication->Manage Unsubscribed Emails. Click the email address of the unsubscribed. Uncheck the Opt-Out checkbox and click Save. See Figure 4. When a staff re-subscribes a member, the date and name of staff are recorded. Re-subscribed emails and the name and date of their re-subscription may be viewed at any time. .
Figure 4 – Sample where staff may re-subscribe a member
*
When an address is unsubscribed, an icon indicating this appears in multiple places.
*
On a Group Roster: Staff will still see the unsubscribed member name in the group but it will be identified as an "unsubscribed" email by a grey mail icon. Unsubscribed members will not be included in mass emails to that group. See Figure 5.
Figure 5 – Sample group roster showing an unsubscribed email
*
At the top of the Reps tab: Those unsubscribed will display an option of Edit Subscriptions if you hover over their email address or the Send Email link. Click Edit Subscriptions to view or modify their unsubscribe status.
*
On the Reps tab in Groups section: Those unsubscribed from a group will be identified with a grey mail icon next to the group name in the Group Participation list. See Figure 6.
Figure 6 – Sample Group Participation list showing unsubscribed email in tow different groups
*
On a mass email recipient list: Those unsubscribed from all emails or from a particular group (if selected) will be identified on the recipient list with a grey mail icon next to their email address. The unsubscribed recipients will not receive the email even if they are not removed from the recipient list. See Figure 7.
Figure 7 – Sample recipient list displaying unsubscribed emails
*
When sending a single email: If a member has unsubscribed from all mass emails, even when sending a single email, the ChamberMaster email editor will remind you that they have unsubscribed from mass emails. However, the email will be sent. See Figure 8.
Figure 8 – Sample of sending single email to member that is unsubscribed from all mass emails