Customize Forgot Password Error Message The error received by members and reps that click Forgot Password and incorrectly enter their login credentials may be given a customized message that will give detailed instructions. Edit the Forgot Password Error Message 1. Click Setup in the left-hand menu. 2. Click Member Login Area Options & Settings in the General Information area. 3. Click the Messages tab. 4. Click Use Custom. 5. Click Edit. 6. Make desired changes to the text. 7. Click Continue. 8. Click Save. Note: you can return to the default text at any time by clicking Use Default and then click Save.